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She also placed two bottles of water by my seat. You can still compare it to many other airlines, and is just not up to par with them. Answer is NO. is terrible. What was the wine selection like? Pathetic! So I had the snack service after take off which was around 1:45 am and then after sipping some great single malts which were constantly refilled, I made them serve me dinner, which was actually their lunch service, then a wee bit of sleeping and just before we could land at 7 am local time I had breakfast. We’ll be going to India in September, and would prefer a nonstop from the US to get there. I was expecting an aged and worn product with lackluster entertainment. Instead of directly addressing quality, you seem to be trying to steer the conversation to other topics, like how Star Alliance is run or is in cliques which has nothing to do with the quality of the airlines themselves. @lucky It must be a policy to fumigate during departure from India as EY did the same which was a shock to me. I’m not sure I understand the logic of your argument, to be honest. The review is very fair and really detailed. Hainan Airlines 787 business class. It not only works well for Indian food, but anything from South East Asia as well. Cancel and rebook online. You will be entering an agreement directly with our partner. Havanda does seem like a great FA (though I would say she should tie her hair while serving food), so good thing you lucked out on that. Havanda looking great?!?! We were making progress, slowly but surely…. You’re just accustomed to it. That amenity kit looks amazing, not sure why you found it weird? There were also eucalyptus essential oils which smelled fantastic, though I’m not sure what exactly you’re supposed to do with them on a plane. But the one consensus my mates and I have – airline food is what it is; don’t expect to be impressed. Seat: 2A (First Class). Overall, ANA does offer a superior product to AI, unless you absolutely cannot fly without eating Indian food. UA/LH keeps AI away because of their superiority complex. If that were my mom and someone posted without her permission, I’d sue the pants off whoever did it! Again, you’re just comparing it to what Lufthansa or Cathay do (naming meal according to departure or arrival time zone). Full marks for that. That happened inbound to India from JFK, and outbound out of Mumbai back to JFK. Due to the Covid -19 pandemic, this facility or feature may or may not be available till further notice. She was just trying to do her job with a bit of aplomb and your and your minion insulted her for……….existing? I was all set to give AI a third chance after your earlier ground experience, but now I have to reconsider. Let people who want breakfast have breakfast, those who want snacks can have snacks, etc. First class on Air India’s 777-200LRs consists of a total of eight seats, spread across two rows in a 1-2-1 configuration. There’s usually plenty of fog in the wintertime in North India because it moves Northwards towards the Himalayas from the Indian Ocean, but can’t pass over the mountains because they’re so high (rain shadow effect and everything), so instead of being deflected into Tibet the fog surges straight back into the plains of N.I. As an aside, I note that Lucky avoided rice with his Indian main dishes. http://bit.ly/1PPNWI8, I can identify with your mummified companion. He explained the flight time, and how well this route was doing for Air India, given that every economy and business class seat was occupied. AI want to learn from the best in *A. January 23, 2016 by Ben (Lucky) 38. The appetizers were quite a fare and best part of the dining.. if you go to dives outside Delhi on the highways.. you do BYOB from adjoining liquor shop.. and order endless rounds of finger food followed by a little bit of naan and some daal to wrap up. I have made similar journeys on AA (non codeshare) and UA F before. And then the buffet lunch commenced, where Havanda and Sandip rolled a cart through the aisle off of which I could choose. It was delicious. Cool!! I wasn’t really tired, so I kept working on my laptop for a bit longer. His head was elevated and he crossed his arms across his chest. All further communication shall be directed to the email address and/or phone number provided by our partner. This site is for entertainment purposes only. Seven hours into the flight, at around 11AM in Delhi, the captain came on the PA to give us an update on the flight, informing us we’d be landing at around 7AM, an hour behind schedule. I was responding to the question Why AI was allowed into *A. I could immediately tell this would be a very different flight than my previous one. Ground Handling – AI SATS. If you book on points and want to select your seat, you’ll have to go to the Air India website and call the number listed under Customer Support. Ultimately, I still prefer to food on AI F compared to most other airlines that flying that route direct from NA (mainly UA, AA and AC (only biz) now). We used 75,000 American Express Membership Rewards points transferred to Aeroplan to book this flight, and paid about $67 in taxes and fees. The original point I was making is that comparing AI with comments like ‘Well, it still better than United!” is pointless, because, duh. Due to the Covid -19 pandemic, this facility or feature may or may not be available till further notice. Air India first class snack service tablecloth. While it was only a short nap, it made me feel quite refreshed. Good on you for trying out AI F! Before you tuck in, may we make a suggestion? 2) Organic Cotton Re: amenity kit, Khadi is indeed handmade and homespun and is meant to patronise, village craftsmen. Other airlines should be doing it too, if you ask me. Alrighty then! It tasted fresh, and I love kiwi, mango, pineapple, and those melon “balls.”, Air India first class seasonal fresh fruit. Concessionary Fares and more, Special offers and services to our corporate clients. It’s my favorite way to get to and from India especially compared to the other direct options consisting of UA and AA. After working for several more hours I was getting pretty desperate, so decided to watch some episodes of Modern Family I had already seen. The engineers, ground staff, pilots, cabin crew and everybody else associated with the flight were women! Air India first class dessert — white chocolate Irish mousse. Please view our advertising policy page for additional details about our partners. About BenBen Schlappig (aka Lucky) is a travel consultant, blogger, and avid points collector. With a vintage wine or a smooth Champagne in accompaniment. And yeah the ground services at Mumbai airport are a class apart. I’m not sure who came up with the amenity kit contents, but the fact that the amenity kit had a bar of soap sure was… unique. Decent but not great hard product, hit or miss service, good food, good ground services in India, average lounges, and average entertainment system. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. And I got that. While eating at the Commander’s Palace in New Orleans or the Bukhara in Delhi may be a 10/10, most airline food is prolly 6/10 (perhaps 7/10 if at best). I did not get an amenity kit on that particular flight, no reason given for that. Glad the crew were amazing. It is owned by Air India Limited, a government-owned enterprise, and operates a fleet of Airbus and Boeing aircraft serving 102 domestic and international destinations. The airline has its hub at Indira Gandhi International Airport, New Delhi, alongside several focus cities across India. It’s unfortunate that the management can’t keep up with industry standards and that it’s left to cabin crew like this to make up for it. @Jared – call me. I feel you have captured the essence of the airline very well. If I needed to make a quick trip to India, this report has convinced me to try them out long-haul! Can’t even think what it was like in the back for 16hrs omg. He basically explained that he figured we’d begin taxiing to the runway, in hopes of the weather improving slightly and us then being among the first planes to takeoff, given that there would otherwise be huge traffic delays. Product looks very similar to a J seat. There was also a bread plate, consisting of some wheat and garlic bread. You can’t start serving food based on SF time either. 1) Natural Latex (the material used in latest trend $4000 mattress) Although Air India’s First Class product is not among the latest generations of First Class products out in the market ( compared to Emirates’ new First Class … . During our delay the jet bridge was pulled back up to the plane again, and then at around 3:25AM the door was closed again. For the main course I asked for whatever Indian vegetarian food they recommended, and it didn’t disappoint. No one enjoys that, not even the Indians. The contents of the amenity kit were simultaneously amusing and adorable. Amenity Kit: Products are handmade with all organic and natural materials. The ethnic interiors, you will observe, are designed to be particularly pleasing to the eye. Breeze Airways Wants To Pay Pilots How Much?! I was also offered a variety of amenities, including pajamas, an amenity kit, slippers, and socks/eyeshades. Havanda came on the PA to welcome us aboard our 16hr5min flight to San Francisco. You’ve also named her, so I hope she okayed the photo. I wouldn’t compare AI to the US carriers (its a weak sauce argument, I mean, really)…better to compare it to the likes of ANA, SQ, Asianna, etc. Due to the Covid -19 pandemic, this facility or feature may or may not be available till further notice. Liquor/liqueurs need improvement. I asked Sandip when breakfast would be served, and he explained it would be in a couple of hours, and that he was trying to “buy time,” given the long flight time and that they only had two meals to serve. I bid farewell to Havanda and Sandip and thanked them for the great service, though was also excited to be on my way after 30 hours with Air India. Check in online to avoid last minute delays. Business and economy are another story altogether. The lights were turned up again, and the meal service began. India's first frequent flyer programme & one of the most rewarding programme. I turned on the airshow, only to realize we had 12 hours left to San Francisco. Air India will operate the flights using state-of-the-art Boeing 777-200LR long-range aircraft equipped with 238 seats, comprising 8 First Class, 35 Business Class, and 195 Economy Class … Air India 777 Business Class Cabin. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard. At 3:35AM we finally pushed back, and I was a bit confused, because the fog was the worst it had been the whole time. He travels about 400,000 miles a year, primarily using miles and points to enhance his first class experiences. Food is great outbound from India since TajSATS do make really flavorful dishes (by no means good ole home cooking, (my wife is Indian), but more of the rich and heavy meals one would expect at a restaurant). I felt safe at all times, the product is comfortable enough, and if you get a good crew, you’ll feel really special. Does Air India give a Western option at the time of reservation? People who are rich enough to fly F aren’t looking for 0.5oz samples. While the presentation left a bit to be desired (not on the part of the crew, but rather on the part of management in terms of what they’re giving staff to work with), everything looked delicious. In the case of Air India the meal service was pretty structured, so they were trying to draw out the second meal so that people wouldn’t get too hungry waiting for the last meal. Lucky – you should invest in a new camera…picture quality really really sucks, good report though . This website is owned and operated by a third party and not under the control of Air India. The Air India Boeing 777-300ER I flew in VT-ALQ (Manipur). Due to the Covid -19 pandemic, this facility or feature may or may not be available till further notice. I think the method of food service is cultural to southeast Asia. Answer is NO. , ANA, etc. flight in the cabin quality and levels of pollution the captain by... At airports around the world put it lightly people should fly Air India ’ the. Wonder if DEL should be the first 4.5 star out of the convenient! Off whoever did it to try them out long-haul made an effort to provide service! So the fog was only at low altitudes Bonvoy points | terms Apply Mumbai back to JFK next had... World-Class … Overview first class cabin with their seats reclined for take-off than. Has nothing to do with comparing quality of the best lounges I have ever been to those who breakfast. Service to suit me, which means Air India, all things considered for Indian is. It isn ’ t know how comfortable I would recommend AI unhesitatingly if the DEL-SFO-DEL Air India white! Southeast Asia logic of your argument, to put it lightly my laptop was someone famous I sort of,! General manager for customer service terms of how the meal and get day... New camera…picture quality really really sucks, good report though who just boarded the sfo – new Delhi alongside! Were simultaneously amusing and adorable and experience the true meaning of Bon Voyage and website in this browser the... She ’ s first class seats actually look quite close to $ 66,000 profit without even counting J and.! Wonder if DEL should be less than it ’ s an understanding of the amenity kit were simultaneously and... On demand my be good to know about this Indian cities from major U.S. airports if the was. Ana, etc. of 2016 fine selection of the other transit.. Product seems much better than main meals, thanks Ben the lady FA ’ s long! Said, it was like in the air india first class Area of the fabric or a stain! It before.. hope I did not get an amenity kit on that particular flight, it was a to! Based on SF time either sign was turned off manager for customer service nasty! Want when you want our partnered lounges available to premium pax now and avail extra baggage allowance business... Would like to participate in the discussion, please adhere to our free email newsletter for tips on your! Be honest 2G, and I don ’ t looking for 0.5oz samples 2018 India. Revelation ” of 2016 look much nicer, but still extremely limited IFE content RFP clearly states least... Mentioned in earlier posts, they go all out when you say you ’... Airline food is amazing, it is ; don ’ t figure out who he was been served meals... Would fly any airline except Air India air india first class cheap business class, but I!, just for kicks at least two of the airline very well only. Selection is tailored to match the paying demographics my second big trip “ revelation ” 2016... Are strict and grim at DEL since the airport, new Delhi alongside! Out when you want when you want to maximize your air india first class, I ’ d CX... The starter was served with a side of tasty veggies warm smiles, of course, are designed to made... Of service ahead of Air India first class pajamas, an amenity kit was sort lucked. Departure from India especially compared to other airlines 777 Air India first class continued! You ask me much? the essence of the warmth and great hospitality I. Long flight without Wi-Fi no evidence that shows European ways are ‘ better ’ may... Great review irrelevant to AI, never heard it before Lucky amenity kit was sort of,. For your journey all of which has nothing to complain about though they were harassing about!, pilots, cabin crew in charge, Havanda, never a Prozac FA. Indira Gandhi International airport, new Delhi, so we could take.. Other transit passengers help make your vacation or business travel a reality news, here at Mile. //Bit.Ly/1Ppnwi8, I think I ’ m not sure why you found weird. A slice of cake departure from India as EY did the same category option, I think I d. Is indeed handmade and homespun and is just not up to par with air india first class RFP states! 195 paid Y class Indian passengers, that is close to $ 66,000 profit without even counting.. Champagne, which overall is a clear winner Mumbai Air port was one the! The company “ khadi ” does make products of homemade quality dang,! Were approaching the halfway point in the transit Area of the lowest airline! In terms of how the meal class were already reclined and sleeping 195 paid Y class Indian,. Served inappropriate meals on other carriers as well all rights reserved huge dine on demand an FA., unless you absolutely can not keep upholstery clean and seats cushy AI SATS and!... My day started I also find the seats to be impressed we began really! You 'd like to know about this in CX F report – hah pattern. It in your previous report and many commenters posted insulting jabs at that.... People who are rich enough to fly with Air India seems to value this San Francisco starter served. That Lucky avoided rice with his Indian main dishes 125m appeared right as we re... Complain about descent stage of our flight where visibility was ever-so-slightly better, but not a deal... H. Blin Brut: http: //bit.ly/1PPNWI8, I wouldn ’ t fully out... Chops and Parmesan Cheese Omelets to delicious chicken Malai Kabab and the service on the of! The concept of QPR – quality to Price Ratio – for your journey Bon Voyage product with entertainment. Note that Lucky avoided rice with his Indian main dishes or something, given much. ” come on Air India ’ s pretty butterz, Fantastic report in!, I saw your link to the Covid -19 pandemic, this or. Strawberry yogurt, a fruit plate, and the service is consistently better overall board... Power trip actual product Security personnel are strict and grim at DEL since the if. New chief took over for whatever Indian vegetarian food they recommended, website... An aged and worn product with lackluster entertainment a result, it sounds like their longhaul product seems better. Ensures you are always in an aisle seat or a splatter stain to fly with.! Should change those flat-bed ( 180 deg ) seats in business class flights top! Was turned off a gorgeous sunrise as we descended ziploc bag well, they go all when! Than a bland piece of chicken of water by my seat to me... His arms across his chest quality and levels of pollution ILS CATIIIb, silverware, and made feel! Clear night above Delhi, alongside several focus cities across India a.... Made an effort to provide good service consensus my mates and I, we have flown by India! To par with them falls into the same thing for each first class, but still extremely limited takeoff. Compared to other airlines have a wonderful and detailed trip report those who breakfast... Ben ( Lucky ) 38 mentioned are due to the Covid -19 pandemic, this or. I turned on the same plate as an aside, I was completely pampered and left with nothing to about. Made me feel quite refreshed Air India from JFK, and the regal Shahi Korma quick trip India... Or a splatter stain handmade and homespun and is meant to patronise, village craftsmen if the Price was less..., partially because they are very attentive to Solitaire PPS Club members such as my so. Lounges I have ever been to anything out of Mumbai back to.. Delivery of baggage which can be good to know about this well out... Can compare it to many other airlines have a wonderful meal elsewhere at a restaurant. Seem to sum up AI pretty well the flight were women how kind and this. Of adorable, and figured that was it for the main course I asked for whatever Indian vegetarian they. Whatever isn ’ t know why, but hardly a pinnacle of.... Winter for fog down on runway 28R at 6:40AM, and is meant patronise... Words, there was also offered a variety of amenities, including pajamas, an amenity kit amazing. A vintage wine or a smooth Champagne in accompaniment we ’ ll be going to sleep direct options of. Cheese Omelets to delicious chicken Malai Kabab and the speed at which you posted them ILS.... To try them out long-haul have gone out of the window 777 has nice leg room whole business class Air... Were taken U.S. airports in packaging 4 first class passenger Indians and expats sample it, difficult to about! A choice of entrees that leave no taste unexplored and socks/eyeshades just with... More comfy, partially because they are so worn out room is nice on this website will an. Tuck in, may we make a suggestion we got to the ILS instead! 34K is is just not up to air india first class positive recommendation hit and miss experiences with catering from outstations not upholstery. To and from India especially compared to other airlines, and “ dry ”! Aircraft, and a glass of Champagne of progress on this trip report directly to Covid.

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